Shipping policy

What Are My Shipping Costs?

Shipping costs at Crafted Comforts are calculated based on your location, the size and weight of your order, and our courier partner rates.

To check your exact shipping cost:

Add your items to the cart
Enter your delivery address
Your shipping cost will be automatically calculated at checkout

Need help? Contact us anytime via chat, email, or phone — we’re always here to assist!

We aim to keep shipping costs fair for everyone. If your shipping fee seems unusually high, please get in touch. We’ll do our best to find a better option for you.

When Will My Order Arrive?

Estimated delivery times within Australia:

VIC: 3–8 business days
NSW, SA & ACT: 3–8business days
QLD, NT, WA & TAS: 3–8 business days

Some items may be marked as high demand or international on their product page. These may take 3–10 business days for delivery within Australia.

Tracking Your Order

Once your order is dispatched, you’ll receive a tracking number from one of our trusted couriers:

Australia Post – Track here
Aramex – Track here
Allied Express – Track here or call 131373
Toll – Track here
Hunter Express – Track here

Undeliverable Packages

If your parcel is returned to us for any reason, such as:

Incorrect or incomplete address
No one available to receive the delivery

We’ll contact you via email. A re-delivery fee may apply if a second attempt is needed.